Shipping & Returns

Shipping Domestic

We put so much love in to the quality of our goods, and each order is packed with care before sharing. 

Please allow 7-10 business days for orders to be processed. Orders with work signed by Michael Robinson may take a few extra days. When orders have been processed and shipped, all the tracking information will be received via email.

Shipping International

Duties & taxes levied by Customs are the responsibility of the customer. They cannot be estimated and are not the responsibility of our shop. This applies to all orders.

Please make sure to provide the correct phone number with your order. If customs cannot reach you, the package will be returned and you will be responsible for the cost of re-shipment.

At this time, due to the increased security measures set by Customs, we cannot ship anything to Russia or China. We truly value your support and apologize that we are unable to provide merchandise to these regions.

Missing Orders

If you have received notification of shipment, but have not received your package, you must contact us within 10 business days of ship date. Please note that if the original "ship to" address is insufficient or incorrect and returned to us, you will be responsible for the cost of re-shipping the item.

Returns

Please contact us if you require more details on a product before ordering.

If you are dissatisfied with merchandise purchased from the shop, you must contact us within 10 business days of receipt. To be eligible for a return, your item must be unused and in the same condition that you received it.

Customers must have had an interaction with a representative, if you have not received instructions from us do not send your product back. You will be responsible for sending the item to us and accepting the cost of re-shipping the item. 

Claims for Damaged, Lost, or Incorrect orders
Claims for missing or incorrect items or damaged shipments must be made within 10 business days of receipt. If your package is a gift intended for a later date, you must inspect the contents for damage or any missing items upon receipt.

Depending on the case, we will ship the missing or replacement item at no extra cost to the original Ship To address on the order. If the items need to be sent to an alternate address, then the customer may be responsible for part of or all shipping fees. Please contact us via email michael@michaelrobinsonnyc.com

Cancellation
If you’d like to cancel an order, you must contact us via email. Voicemail messages are not a valid cancellation. If you cancel an order after it has been shipped, you will be refunded less the cost of shipping and return.